IT-as-a-Service for Google Workspace
Expert management, remote support and security made simple. Even the best tools need care.
Workspace Care is your Google-first IT-as-a-Service, built for modern, remote teams that want secure, sustainable support without the complexity of traditional IT contracts.
What's included
Every plan covers the same friendly, remote-first support model.
- Google Workspace apps: Gmail, Drive, Docs, Sheets, Slides, Meet and Calendar
- ChromeOS, Windows and macOS Workspace integration
- Password resets and MFA management
- New starter and leaver provisioning
- Workspace security and admin policy checks
- Monthly Workspace Health Report
- Response by the next working day, Monday to Friday
Simple, transparent pricing
Clear scope, predictable costs, and optional add-ons when you need them.
The essentials: dependable Workspace support and proactive management. Minimum 10 users.
Choose StarterEverything in Starter, plus Enhanced Device Care for the common business apps that sit alongside Workspace.
Choose ProAll-inclusive: Workspace, devices, security, and three hours of remote support credits monthly.
Choose PremiumAll prices billed per user, per month, excluding VAT.
Optional add-ons
Add specialised services only when you need them.
Enhanced Device Care
Extends support to the everyday apps beside Workspace: Zoom, Slack and Teams, printer and scanner setup, antivirus agent support, Adobe PDF workflows and OS optimisation.
Priced per user, per month. See the quote builder.
Enhanced Security
LooneyTech-managed EDR and antivirus: Bitdefender or ESET endpoint protection, central monitoring and incident response, remote isolation if threats are detected, and a monthly security summary.
Priced per user, per month. Tools must be purchased and supported through LooneyTech.
Licence Management
Central licence tracking and renewal reminders, vendor optimisation reporting, consolidated monthly billing, and optional procurement through LooneyTech for volume discounts.
Priced per user, per month. See the quote builder.
On-Demand Support
For deeper or custom troubleshooting outside your plan's scope.
Charged by time and materials. Priced in your quote.
Frequently Asked Questions
Is there a minimum contract for outsourced Google Workspace IT support?
Workspace Care is billed monthly with a minimum of 10 users on the Starter plan. Get in touch if your team is smaller and we'll talk through options.
What are LooneyTech's IT support hours and response times?
We respond by the next working day, Monday to Friday. Urgent issues are flagged as urgent and jump the queue. We would rather commit to something we always hit than quote a number we miss.
Do I need a Workspace audit before starting managed IT support?
No, but it helps. A Workspace Audit tells us exactly what state your environment is in before we take it on, so nothing gets missed in the first month.
Can I use my own antivirus with a managed IT service?
Enhanced Security covers LooneyTech-supplied tools only, so we can monitor and respond centrally. External or client-licensed security tools fall outside its scope.
Ready to hand IT over?
Start with an audit so you know exactly what you're handing over, or talk to us directly.